SHIPPING POLICY

Auretier ("we", "us" and "our") is the operator of the Auretier website. By placing an order through our website, you agree to the shipping terms described below.

SHIPPING COSTS

We offer FREE SHIPPING to our customers unless a different shipping option or charge is clearly presented during checkout.

DELIVERY TIME

Our estimated delivery time is 3–8 business days.

Business days generally exclude weekends and public holidays.

Although we make reasonable efforts to meet our estimated delivery timeframe, delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

ORDER PROCESSING & TRACKING

After your payment has been successfully confirmed, your order will begin processing.

Your tracking code is generally provided within 1–3 business days after payment confirmation.

Once tracking information becomes available, customers can follow the progress of their shipment using the information provided.

Please note that after a tracking number is generated, the carrier's tracking system may require additional time to display the first update.

INTERNATIONAL SHIPPING

Auretier serves customers in multiple countries. Orders may be shipped from different fulfillment locations depending on product availability, destination and logistical requirements.

Products within the same order may occasionally be shipped separately. When applicable, separate tracking information may be provided for each shipment.

CHANGE OF DELIVERY ADDRESS

If you need to change your delivery address, please contact our customer support team as soon as possible.

We can generally update the delivery address as long as the order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Customers are responsible for providing complete and accurate shipping information when placing an order.

P.O. BOX SHIPPING

We may ship to P.O. Box addresses using postal services where available.

Some courier delivery services may not be available for P.O. Box addresses.

ITEMS OUT OF STOCK

If an item becomes unavailable after your order has been placed, we may cancel and refund the unavailable item while dispatching the remaining available products in your order.

If your entire order becomes unavailable, the applicable amount paid will be refunded to the original payment method.

TRACKING INFORMATION

Tracking information is generally provided within 1–3 business days after payment confirmation.

Tracking updates are provided by the applicable shipping carrier. In some cases, tracking information may take additional time to update after the shipment enters the carrier's network.

DELIVERY DELAYS

Our normal estimated delivery timeframe is 3–8 business days. However, delivery may occasionally be affected by circumstances outside our reasonable control, including:

• Customs procedures
• Carrier delays or disruptions
• Severe weather conditions
• Public holidays
• Transportation disruptions
• Periods of unusually high shipping volume
• Incorrect or incomplete delivery information
• Other logistical circumstances beyond our reasonable control

If your order exceeds the estimated delivery timeframe, please contact our customer support team so that we can investigate the shipment with the applicable carrier.

PARCELS DAMAGED IN TRANSIT

If you notice that a parcel has been damaged during transit and you are present at the time of delivery, you may reject the parcel where appropriate and contact our customer support team.

If the parcel was delivered without you being present, please contact us as soon as possible and provide photographs of the parcel, packaging and affected product so that we can assist you.

LOST PARCELS

If a parcel appears to have been lost during transit, Auretier will request an investigation with the applicable shipping carrier.

Once the carrier has completed its investigation and confirmed that the parcel has been lost, we will provide an appropriate resolution, which may include a replacement or refund.

DUTIES & TAXES

Sales Tax

Where applicable, sales tax will be reflected in the product price or calculated according to the information presented during your purchase.

Import Duties & Taxes

Applicable import duties and taxes for international shipments are pre-paid, with no additional import duties or taxes to be paid by the customer upon arrival in the destination country.

CANCELLATIONS

If you change your mind after placing an order, you may request cancellation at any time before the order has been dispatched.

Please contact us as soon as possible if you wish to cancel an order.

Once an order has been dispatched, cancellation may no longer be possible. In this situation, please refer to our Return & Refund Policy for information regarding eligible returns.

SHIPPING INSURANCE

Parcels are insured against loss or damage up to the value covered by the applicable shipping carrier.

If a parcel is confirmed as lost or damaged during transit, we will work with the shipping carrier to investigate the claim and provide an appropriate resolution, which may include a replacement or refund.

CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict or override mandatory consumer rights available under applicable law.

CUSTOMER SERVICE

If you have any questions regarding shipping, tracking, delivery or your order, please contact:

Auretier
Email: support@auretier.com
Phone: +44 7352 898864